At Bonus Bear, your privacy is not merely a legal obligation — it is our genuine commitment to every member. This document clearly explains how we collect, use, store and protect your personal data.
We do not merely comply with privacy laws — we go further to ensure your data is truly secure and handled with full responsibility.
All your personal data and financial information is protected with 256-bit SSL encryption — the same security technology used by leading banking institutions in Malaysia. Both data in transit and data at rest are fully encrypted.
Bonus Bear has never and will never sell, rent, or trade your personal data to any third party for marketing purposes. Your data is used solely to operate and improve our platform services.
We are always transparent about what data is collected and why it is needed. There is no hidden data collection. Every data category is described in detail within this privacy policy so you know exactly what happens with your information.
You have the right to access, amend, download or request deletion of your personal data at any time. The bonus bear support team will process all privacy-related requests within 14 business days.
Bonus Bear operates in accordance with the relevant Personal Data Protection Act (PDPA) guidelines. All data handling processes are periodically audited by our internal compliance team to ensure the highest standards are consistently maintained.
In the event of any security incident involving your data, bonus bear will notify you within 72 hours via email or in-platform notification. We will never conceal any incident that affects our members' privacy.
Bonus Bear collects personal data from members in several ways — directly during the registration process and platform use, and automatically through industry-standard web tracking technologies. The following are the categories of data we collect and the purpose of each:
| Data Category | Example Information | How It Is Collected |
|---|---|---|
| Identity Data | Full name, national ID number, date of birth | Registration form & KYC |
| Contact Data | Phone number, email address, residential address | Account registration |
| Financial Data | Bank account number, account holder name, digital wallet type | Deposit & withdrawal process |
| Technical Data | IP address, device type, operating system, web browser | Automatically during use |
| Behavioural Data | Game history, betting types, active session time | Automatically within the platform |
| Communication Data | Support conversation records, feedback, complaints | Interactions with the support team |
Data Minimisation Principle: We only collect data that is strictly necessary to operate our services. Any data that is no longer relevant or has exceeded its retention period will be securely deleted in accordance with our standard procedures.
Bonus Bear uses collected personal data solely for legitimate, stated purposes. We do not use your data for purposes unrelated to platform services without your explicit consent. The following are the primary purposes of data use:
Bonus Bear does not sell your personal data to any third party. However, in operating our services, we work with selected and trusted third parties. Data sharing only occurs in limited situations such as the following:
All third parties that receive data from bonus bear are bound by data protection agreements requiring them to handle your information to the same strict privacy standards we uphold. We do not permit third parties to use your data for their own marketing purposes.
Protecting your personal data is bonus bear's top priority. We implement multiple layers of technical and organisational security to ensure your data is always protected from unauthorised access, loss or misuse.
Shared Responsibility: While we take all reasonable steps to protect your data, account security also depends on your own actions. Make sure you use a strong and unique password, do not share your login credentials with anyone, and contact us immediately if you suspect your account has been compromised.
As a bonus bear member, you have full rights over your personal data. We respect and facilitate the exercise of these rights:
You have the right to request a copy of all personal data we hold in relation to your account. Requests will be processed within 14 business days.
If your personal data is inaccurate or incomplete, you have the right to request an immediate correction through your account settings or our support team.
You may request deletion of your personal data once your account is closed, subject to applicable legal retention obligations.
You have the right to object to the processing of your data for direct marketing purposes at any time by contacting our support team.
You may request your data in a machine-readable format (JSON or CSV) for transfer to another platform as needed.
In certain situations, you may request that we restrict the processing of your data while awaiting dispute resolution or review.
Bonus Bear uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
Cookie Controls: You can manage or disable cookies through your web browser settings. However, disabling essential cookies may affect your ability to log in and use certain platform features.
Bonus Bear retains your personal data only for as long as necessary for the stated purposes or as required by applicable law. The following are our data retention guidelines:
Once the retention period expires, your data will be permanently deleted using secure erasure methods that ensure it cannot be recovered by any party.
If you have any questions, concerns, or requests regarding your privacy and personal data protection, our team is ready to assist. You can reach us via:
Privacy Policy Updates: Bonus Bear reserves the right to update this privacy policy from time to time to reflect changes in operational practices, legal requirements, or service improvements. Any material changes will be communicated to you via email or in-platform notification at least 7 days before taking effect. Continued use of the platform after the effective date constitutes acceptance of the updated terms.
We protect your data with the latest security technology. Register today and join over 500,000 Malaysian players who have trusted bonus bear as their gaming platform of choice.